| Info |
|---|
Inbound -> Pickup Group |
Field | Description |
Name | Identify Pickup group using name |
Reseller | Display the account number if it is from reseller |
| Account | Create Pickup group under selected account. |
Description | Add some description for particular Pickup group. |
Created Date | Display create date of Pickup group. |
Modified Date | Display last modified Pickup group date. |
Status | Set Pickup group status Active/Inactive |
| Component | |
|---|---|
CREATE | Top right you can create a Queue |
DELETE | To delete an entry for any Queue |
Now click on "Create" you will find below 
Field | Description |
|---|---|
| Reseller | Display the account number if it is from reseller |
| Account | Create Pickup group under selected account. |
| Name | Identify Pickup group using name |
| Description | Add some description for particular Pickup group. |
| Status | Set Pickup group status Active/Inactive |
After click on save button you will below, i have created one group name is "Test"
To apply this group, you need to follow:
| Info |
|---|
| Account -> customers -> IP settings |
Now click on "i" as shown on above snap
Allow Pickup Group
- Allow pickup group to allow a sip device to pick up a call to a selected pickup group.
- Here, we can select multiple pickup Group
Pickup Group List
- Select pickup group to allow someone to pickup call on selected group
- Here, we can select multiple pickup Group
Ex. Let's say there is a two customer Bob and John, and we create three pickup groups one, two, and three and select one in Bob pickup Group and one in John Allow pickup group.
Now someone call on John extension and John not on his place, so Bob can dial pickup group feature code and then dial John extension, so Bob can pick up John's call on his extension because John allow one pickup group to pickup call and Bob set pickup group one.