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We are excited to introduce a significant improvement to our platform with the latest release – the option to make DID (Direct Inward Dialing) conditional routing during the purchase process optional. In addition, we have changed the default behavior to 'Select' instead of 'Always.' This enhancement provides users with greater control over their DID forward configuration. 

Key Improvement: 

  • Default Selection Changed to 'Select': 

  • The default option for DID conditional routing is now set to 'Select' by default. This change ensures a more user-friendly experience, allowing users to consciously choose their desired DID forward routing settings. 

What this means for you: 

  • Now, you need to select the DID forward options based on your specific requirements. 

  • The default 'Select' option simplifies the process, ensuring a smoother and quicker purchase experience. 

How to Check: 

  • Go to Inbound > DIDs > Create DIDs one DID > Assign DID to account > Now click on DID forward option and check DID forward Always option. ‘Always' option will be display as ‘Select’

How to use: 

  • When in DID Call Forwarding option, if we set always ‘Always’ destination, then in that case, it will skip to primary destination and call will be routed directly on Always configured destination. (It will work same as DID call transfer "always" Call flow.) 

  • Please watch the video below for better understandingconfiguration. 


Thank you for choosing our platform. We are dedicated to continuously enhancing our services to meet your evolving needs. Should you have any questions or feedback, our support team is ready to assist.