Overview
A refill coupon is a voucher or code used to top-up customer’s account.
Purpose
The purpose of refill coupons is to facilitate account top-ups for customers without requiring online payments. Admin has complete control over coupon circulation, allowing them to share codes strategically to foster customer loyalty, encourage repeat business, or for various other purposes.
How will it work?
In the admin portal, Services -> Refill Coupons option here admin can create coupons and can provide that coupon number to their customers for recharge purposes.
Menu Location: Services →Refill Coupons
Name | Description |
|---|---|
Description | You can add a description that is suitable for you |
Start Prefix | From which digits do you want to start your coupon number |
Quantity | Add number of coupons that you want to create |
Amount | How much amount of a coupon do you want to create |
Here, below, two other options are available 'Used?' and 'Used Date', right now it is marked as a false because it is not used also the date is blank.
Customer top-up process
Customers can utilize the voucher to top up their accounts upon receiving the coupon code from the admin. The next step involves logging into the customer portal to complete the transaction.
When customers, armed with a coupon code received from the admin, initiate the "Use Voucher" process to top up their accounts
Menu Location: Services →TopUp →Use voucher
Once customer click on ‘Use Voucher’, prompted with coupon number to enter.
Upon the successful completion of the voucher addition transaction from customer portal, the customer's account will show the topped-up amount in their balance.
Simultaneously, in the admin portal, this specific voucher will be marked as 'Used,' with the date and time of its redemption by the customer.
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