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DID conditional routing make optional during Purchase, added Select option by default instead of Always

We are excited to introduce a significant improvement to our platform with the latest release – the option to make DID (Direct Inward Dialing) conditional routing during the purchase process optional. In addition, we have changed the default behavior to 'Select' instead of 'Always.' This enhancement provides users with greater control over their DID forward configuration. 

Key Improvement: 

  • Default Selection Changed to 'Select': 

  • The default option for DID conditional routing is now set to 'Select' by default. This change ensures a more user-friendly experience, allowing users to consciously choose their desired DID forward routing settings. 

What this means for you: 

  • Now, you need to select the DID forward options based on your specific requirements. 

  • The default 'Select' option simplifies the process, ensuring a smoother and quicker purchase experience. 

How to Check: 

  • Go to Inbound > DIDs > Create one DID > Assign DID to account > Now check DID forward ‘Always' option will be display as ‘Select’

How to use: 

  • When in DID Call Forwarding option, if we set ‘Always’ destination, then in that case, it will skip to primary destination and call will be routed directly on Always configured destination. (It will work same as DID call transfer "always" Call flow.) 

  • Please watch the video below for configuration.




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