- Advance Sip device can only be used in PBX, admin first need to add the MultiTenant PBX addon from enterprise.
After adding PBX it will reflect the addon in the customer account’s sip device
- Advance option is used to route the calls with the help of several features, know as Call Routing.
Menu Location : Customers→ Customers Edit→ Sip Devices.
- There are several features which customers can use in the Advance option to route the calls long with the feature of allow recordings and pickup group, as shown in the below screenshot.
- Customers can forward the calls to other extensions or to PSTN.
- Call forwarding- If the other sip device wants to forward the call to another sip device or to other PSTN number, then customer will enable the call forward.
- No answer- If the other sip device will not answer the call and suppose the no answer field is enabled and forward to another extension or PSTN it will redirect the call there.
- On busy- Suppose the customer dials the number which is already on call but it can be routed on another extension or PSTN if the call is busy somewhere else.
- Not registered - In case the number we tried to call is not registered on the destination side and if this feature is enabled then the call will route to that extension or PSTN.
Import note : In ASTPP v5 customers can allow call recording for that account from advance option also.
- If customer are using the PBX feature pickup group then the configurations to allow the selected groups can also be define in this field.
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