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About
Destination on-net device will be prompted with the caller's recorded introduction and purpose of call, based on receivers availability and choice the call can be accepted.
- It’s a feature of Ring Group(PBX Addon), once a call comes on Ring Group so before call routes on a defined destination, we can ask the caller to record a message, so destination(agent) can understand the requirement/___ of caller.
How it will work/Install/Configure :
Get Addon → Premium → Multi Tanent IP PBX
- It’s part of the PBX addon so once we install the PBX addon from Premium a new field Call Screening will add in the customer edit, here we can Enable/Disable Call Screening customer-wise.
- If it disables it does not come into the picture.
- But if it enables, whenever a call come on Ring Group before call connects with destination we give the option to caller for record message throw IVR, once caller record message call ring on destination(agent) number, once call answered by destination of ring group, first we play recorded message to destination side, mean time caller put on hold stage and play MOH on caller side.
- After hearing the message destination will choose three options 1) connect with the caller 2) disconnect the call 3) send a caller to voicemail.
- If the caller connects with the destination, the call will connect with the destination.
- If the destination rejects the call, the call will be rejected.
- If destination choose voicemail option caller will go in voicemail ask him to record voicemail and voicemail send on define voicemail user in RIng Group.
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