Where did you find the Queue configuration?
| Info | ||
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| Component | |||||||
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| Top right you can create a Queue | ||||||
| To delete an entry for any Queue | ||||||
Field
Description
Name
Queue using name
Account
Create Queue under selected account
Agent Dial Number
Define Agent dial number to login into Queue
| Note |
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Once agent complete the call and customer hangup, agent call will also get disconnected. So, they will need to redial "Agent Dial Number" to login again into Queue. |
Duration
Display total call duration of calls which are handed by this Queue
Created Date
Display create date of Queue
Last Modified Date
Display last modified Queue date
Description
Add some description for particular Queue
Status
Set Queue status Active/Inactive
Agent Back-Tone
Select Tone which you want to play to Agent. You can select Audio file or Tone.
Customer Back-Tone
While click on "Create" you will find below 
Field | Description | ||
Name | Queue using name | ||
| Status | Set Queue status Active/Inactive | ||
| Reseller | Display the account number if it is from reseller | ||
Account | Create Queue under selected account | ||
Agent Dial Number | Define Agent dial number to login into Queue
| ||
| Music on Hold | While keeping hold if you need to put any music you can choose | ||
Agent Back-Tone | Select the Tone which you want to play to the Agent. You can select Audio file or tone. | ||
Customer Back-Tone | Select the tone which you want to play to the Customer. You can select Audio file or tone. | ||
Description | Add some description for particular Queue |