Queue

Where did you find the Queue configuration?

Inbound -> Queue

Component
CREATE	Top right you can create a Queue
DELETE	To delete an entry for any Queue

While click on "Create" you will find below

Field	Description
Name	Queue using name
Status	Set Queue status Active/Inactive
Reseller	Display the account number if it is from reseller
Account	Create Queue under selected account
Agent Dial Number	Define Agent dial number to login into Queue Once agent complete the call and customer hangup, agent call will also get disconnected. So, they will need to redial "Agent Dial Number" to login again into Queue.
Music on Hold	While keeping hold if you need to put any music you can choose
Agent Back-Tone	Select the Tone which you want to play to the Agent. You can select Audio file or tone.
Customer Back-Tone	Select the tone which you want to play to the Customer. You can select Audio file or tone.
Description	Add some description for particular Queue