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Table of Contents

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1. Installing the Add on for Alarm


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Get Addons → Enterprise → Alarm


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Addon will be installed successfully, re-login to use the feature!!

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2. Configuring the Alarm Addon


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Switch→ Call Alarms→ Alarm Configuration

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To create an alarm you need to click on the option create alarm. After clicking on Create you will get different options like below.

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As seen in the above screenshot, options are explained in the below table for the alarm addon configuration.


Field Name

Field Description

NameEnter the unique name of the Alarm
Threshold valueSet threshold value based on Type(ASR, ACD, CIC, Gateway, Active calls, Freeswitch) selection.
Period (in Secs)Set time in seconds for alarm configuration
StatusSet Alarm Status
EmailOn which email address do you want this alarm alert?
Type

On which email address do you want this alarm alert?

ASR -  ASR full form is the answer-seizure ratio (ASR)

  • ASR depends on the successful calls. It means the average success ratio.
  • ASR = completed calls /total calls *100
  • If the ASR goes down below your set threshold then you will get an alert on your registered email address.

ACD -Average call duration.

  • It is the average duration count from total calls.
  • If the ACD goes down below your set threshold then you will get an alert on the registered email address.

CIC -Concurrent Incomplete Calls

  • It will depend on failed calls. If you have set it example --7 in threshold and in that set duration more than 7 calls failed then you will get an alert on the registered email.
  • If the configured number of calls are not connected or rejected concurrently with the trunk then the alarm will be triggered.

Gateway

If you have selected gateway in type then the threshold will need to set 100 for this and you will get 2 options in ping type.

  • freeswitch- If you select freeswitch then it will check ping from freeswitch.
  • console- If you set the console then it will go to the console to ping the provider IP manually.

If the gateway is down in that case you will get an alert on your registered email.

Ping Type→ FreeswitchThe threshold will need to be set to 100 for this. If the freeswitch goes down in the case user will get the alert.
Ping Type→ ConsoleThe threshold will need to be set to 100 for this. If the Console goes down in the case user will get the alert.
Alarm On

This will provide the Alarm Details based on below.

  • Trunk- If the ACD, CIC, or ASR is the Alarm Type.
  • Gateway- If the Gateway is the Alarm Type.

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