Inbound -> Queue
| Component | |
|---|---|
CREATE | Top right you can create a Queue |
DELETE | To delete an entry for any Queue |
Field | Description |
Name | Queue using name |
| Reseller | Display the account number if it is from reseller |
Account | Create Queue under selected account |
Agent Dial Number | Define Agent dial number to login into Queue Once agent complete the call and customer hangup, agent call will also get disconnected. So, they will need to redial "Agent Dial Number" to login again into Queue. |
Duration | Display total call duration of calls which are handed by this Queue |
Created Date | Display create date of Queue |
Last Modified Date | Display last modified Queue date |
Description | Add some description for particular Queue |
Status | Set Queue status Active/Inactive |
Agent Back-Tone | Select Tone which you want to play to Agent. You can select Audio file or Tone. |
Customer Back-Tone | Select tone which you want to play to Customer. You can select Audio file or Tone. |
While click on "Create" you will find below 
Field | Description |
Name | Queue using name |
| Status | Set Queue status Active/Inactive |
| Reseller | Display the account number if it is from reseller |
Account | Create Queue under selected account |
Agent Dial Number | Define Agent dial number to login into Queue Once agent complete the call and customer hangup, agent call will also get disconnected. So, they will need to redial "Agent Dial Number" to login again into Queue. |
| Music on Hold | While keeping hold if you need to put any music you can choose |
Agent Back-Tone | Select the Tone which you want to play to the Agent. You can select Audio file or tone. |
Customer Back-Tone | Select the tone which you want to play to the Customer. You can select Audio file or tone. |
Description | Add some description for particular Queue |
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