This Feature helps getting alarm notification for the outbound calls which can be configured through Trunk as well as Gateway, if the configuration need on trunk then that can be done on the alarm type such as ASR(Average Success Ratio), ACD (Average call duration), CIC (Concurrent Incomplete Calls) and if user needs alarm notification through Gateway then that is also possible, for getting the alarm notification one can configure the email ID so that the notification would be received there.
1. Installing the Add on for Alarm
Get Addons → Enterprise → Alarm
Addon will be installed successfully, re-login to use the feature!!
2. Configuring the Alarm Addon
Go to Switch→ Call Alarms→ Alarm Configuration
For creating alarm you need to click on option create alarm. After clicking on create you need will get different options like below.
As seen in above screenshot, options explained in below table for the alarm addon configuration.
Field Name | Field Description |
---|---|
Name | Enter unique name of Alarm |
Threshold value | Set threshold value as based on Type(ASR,ACD, CIC, Gateway, Active calls, Freeswitch) selection. |
Period (in Secs) | Set time in seconds for alarm configuration |
Status | Set Alarm Status |
On which email address you want this alarm alerts. | |
Type | On which email address you want this alarm alerts. ASR - ASR full form is answer-seizure ratio (ASR)
ACD -Average call duration.
CIC -Concurrent Incomplete Calls
Gateway If you have selected gateway in type then the threshold will need to set 100 for this and you will get 2 options in ping type.
If the gateway is down in that case you will get alert on you registered email. |
Ping Type→ Freeswitch | Threshold will need to set 100 for this. If the freeswitch will go down in that case user will get the alert. |
Ping Type→ Console | Threshold will need to set 100 for this. If the Console will go down in that case user will get the alert. |
Alarm On | This will provide the Alarm Details based on below.
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As explained in above table configure the alarm details based on requirements as seen in below screenshot. Once Configured then click on the save button.
Go to Switch→ Call Alarms→ Report
Here Alarm Report will open which will give the list of triggered Value which with the same columns explained in the above point for creation of Alarm Configuration.
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