Invoice payment notification(Receipt) to customer

ASTPP (A Smart Telephony Platform) is configured to send email notifications to customers upon the receipt of any payment, whether partial or full. This notification system covers payments made by both administrators and customers, through manual methods (cash received by the admin) or payment gateways.

Payment Source:

Notifications are triggered when payments are made either by the admin or the customer.

Payment Methods:

Notifications are sent for payments received through manual methods (cash received by the admin) or payment gateways.

Partial or Full Payments:

Notifications are dispatched for both partial and full payments.

Email Notification as invoice payment receipt

A document is generated, typically in Email notification format, containing the payment details.

Details Included in email notification:

Account Name and Number :#FIRST_NAME# #LAST_NAME#(#ACCOUNT_NUMBER#) & #NUMBER#

Total due amount : #BILLABLE_AMOUNT#

current outstanding amount : #OUTSTANDING_AMOUNT#.

Payment Amount : #AMOUNT#

Invoice Number Against Payment : #INVOICE_PREFIX##INVOICE_NUMBER#

Email Subject

Invoice Balance Notification #NUMBER#

Email Body

Dear #FIRST_NAME# #LAST_NAME#(#ACCOUNT_NUMBER#)

Thank you for making the payment of #AMOUNT# against your invoice number #INVOICE_PREFIX##INVOICE_NUMBER#

Your last total due amount is #BILLABLE_AMOUNT#

You paid #AMOUNT#, your current outstanding amount is #OUTSTANDING_AMOUNT#.

For more info, Please visit on our website #COMPANY_WEBSITE# or contact to our support at #COMPANY_EMAIL#.

Handling Multiple Pending Invoices:

In scenarios where multiple invoices from past duration are pending, and a payment is received, the system prioritizes the latest invoice number for the payment receipt.

Example: If INV_1 and INV_2 have unpaid statuses, the payment receipt will reference INV_2 as it is the latest invoice number.

This approach ensures that customers receive comprehensive and accurate payment notifications, incorporating essential details and prioritizing the latest invoice when multiple invoices are pending.