The reseller login dashboard offers real-time data readily available for their use, as follows:
| Fields | Description |
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| Enables monitoring of comprehensive call statistics, including total calls, answered calls, failed calls, and profit, on both weekly and monthly intervals. On the right side, it displays various data on a daily and monthly basis. | Fields | Description |
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| ASR | ASR(Answer Seizure Ratio) is typically expressed as a percentage and is used to measure the efficiency and performance of a telecommunication system or a specific gateway provider in handling incoming or outgoing calls. For example, if there were 1,000 total system-wide attempted calls and 900 of them were successfully connected via providers, the ASR would be calculated as follows: ASR = (Number of Connected Calls / Total Number of Attempted Calls) * 100 ASR = (900 / 1000) * 100 ASR = 90% In this example, the ASR is 90% for the system, indicating that 90% of the attempted calls were successfully connected. A higher ASR generally indicates better call quality and efficient call routing, while a lower ASR may suggest call congestion or call failure issues with system. ASR is an essential metric for telecommunication to ensure the effectiveness of their services. | | ACD | ACD stands for "Average Call Duration" or "Average Call Duration Time". To calculate the Average Call Duration, the logic summing up the total duration of all completed calls and then divide it by the number of completed calls. ACD = Total Duration of Completed Calls / Number of Completed Calls For example, if the total duration of completed calls is 1,000 minutes, and there were 200 completed calls, the ACD would be: ACD = 1000 minutes / 200 calls ACD = 5 minutes per call In this example, the Average Call Duration is 5 minutes per call. A high ACD may indicate that calls are taking longer to resolve or that customers are spending more time engaged with destination. Conversely, a low ACD might indicate shorter interactions. ACD is an essential metric for telecommunications companies to assess call handling efficiency and customer service quality. | | MCD | MCD stands for "Mean Call Duration". To calculate the MCD, the logic summing up the total duration of all calls and then divide it by the total number of calls. MCD = Total Duration of All Calls / Total Number of Calls The Mean Call Duration metric provides insights into the average time customers spend on calls, regardless of whether the calls were successfully completed or abandoned. It is helpful in understanding how long customers engage with the service, and it can be used to optimize operations and improve customer experience. | | TOTAL CALLS | Total calls refer to the overall count of all calls made or received, including both inbound and outbound calls. | | DEBIT | Debit refers to the revenue generated by the admin from customers or resellers for the utilization of services. | | COST | Cost represents the amount the Admin is obligated to pay to the providers for utilizing their services. | | PROFIT | Profit represents the net financial gain or earnings, considering the total revenue minus the associated costs and expenses. |
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| This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase, which includes: | Fields | Description |
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| AVERAGE TALK TIME | Average talk time is the average duration of conversations during phone calls or interactions with customers. | | TOTAL CALLS | Total calls refers to the overall number of calls made or received, including inbound and outbound calls. | | DURATION | Duration refers to the total time taken for all calls combined. | | SPENT | Spent indicates the amount of money expended by different entities. |
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| Concurrent calls refer to the number of ongoing or active calls that are taking place simultaneously at the moment by the customers of the reseller. In other words, it represents the number of calls that are being handled concurrently or running at the same time. This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase or decrease. |
| This provides real-time information on both the total device counts available in the system and the number of registered SIP devices of the customers of the reseller. This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase or decrease. VIEW ALL Selecting this option will navigate to the SIP device section, providing access to view and manage all available SIP devices. |
5. TOTAL POSTPAID OUTSTANDING | The Reseller can view the total outstanding amount to be collected from their postpaid users. |
| The reseller can see the available packages from their parent entity that they can resell to their customers. |
| The reseller can monitor daily and monthly credit limit. |
| The admin can track the recent refills performed by their users for their accounts. VIEW ALL By choosing this option, you will be directed to the Refill Report. |
| The admin has the capability to monitor recently ordered packages, subscriptions, DIDs, and refills made by their users for their accounts. VIEW ALL By selecting this option, you will be redirected to the Orders list page. |
Within this section, the reseller can view information on today's call data, concurrent calls, device counts, system uptime, and the total outstanding for postpaid accounts.
In this block, Reseller can view all the pertinent information, such as available packages, calls credit limit if any, recent refill report and recent orders by his customers.
