The dashboard provides administrators with real-time data at their disposal like below.

Fields

Description

1. CALL STAT

Enables monitoring of comprehensive call statistics, including total calls, answered calls, failed calls, and profit, on both weekly and monthly intervals.

On the right side, it displays various data on a daily and monthly basis.

Fields	Description
ASR	ASR(Answer Seizure Ratio) is typically expressed as a percentage and is used to measure the efficiency and performance of a telecommunication system or a specific gateway provider in handling incoming or outgoing calls. For example, if there were 1,000 total system-wide attempted calls and 900 of them were successfully connected via providers, the ASR would be calculated as follows: ASR = (Number of Connected Calls / Total Number of Attempted Calls) * 100 ASR = (900 / 1000) * 100 ASR = 90% In this example, the ASR is 90% for the system, indicating that 90% of the attempted calls were successfully connected. A higher ASR generally indicates better call quality and efficient call routing, while a lower ASR may suggest call congestion or call failure issues with system. ASR is an essential metric for telecommunication to ensure the effectiveness of their services.
ACD	ACD stands for "Average Call Duration" or "Average Call Duration Time". To calculate the Average Call Duration, the logic summing up the total duration of all completed calls and then divide it by the number of completed calls. ACD = Total Duration of Completed Calls / Number of Completed Calls For example, if the total duration of completed calls is 1,000 minutes, and there were 200 completed calls, the ACD would be: ACD = 1000 minutes / 200 calls ACD = 5 minutes per call In this example, the Average Call Duration is 5 minutes per call. A high ACD may indicate that calls are taking longer to resolve or that customers are spending more time engaged with destination. Conversely, a low ACD might indicate shorter interactions. ACD is an essential metric for telecommunications companies to assess call handling efficiency and customer service quality.
MCD	MCD stands for "Mean Call Duration". To calculate the MCD, the logic summing up the total duration of all calls and then divide it by the total number of calls. MCD = Total Duration of All Calls / Total Number of Calls The Mean Call Duration metric provides insights into the average time customers spend on calls, regardless of whether the calls were successfully completed or abandoned. It is helpful in understanding how long customers engage with the service, and it can be used to optimize operations and improve customer experience.
TOTAL CALLS	Total calls refer to the overall count of all calls made or received, including both inbound and outbound calls.
DEBIT	Debit refers to the revenue generated by the admin from customers or resellers for the utilization of services.
COST	Cost represents the amount the Admin is obligated to pay to the providers for utilizing their services.
PROFIT	Profit represents the net financial gain or earnings, considering the total revenue minus the associated costs and expenses.

2. TODAY'S CALL

This data providing continuous updates, reflecting changes in counts instantly as they changes, which includes:

Fields	Description
AVERAGE TALK TIME	Average talk time is the average duration of conversations during phone calls or interactions with customers.
TOTAL CALLS	Total calls refers to the overall number of calls made or received, including inbound and outbound calls.
DURATION	Duration refers to the total time taken for all calls combined.
SPENT	Spent indicates the amount of money expended by different entities.

3. CONCURRENT CALLS

Concurrent calls refer to the number of ongoing or active calls that are taking place simultaneously at the moment. In other words, it represents the number of calls that are being handled concurrently or running at the same time.

This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase or decrease.

4. DEVICE

This provides real-time information on both the total device counts available in the system and the number of registered SIP devices.

This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase or decrease.

VIEW ALL Selecting this option will navigate to the SIP Devices list, providing access to view and manage all available SIP devices.

5. GATEWAYS

The administrator can see all the available gateways displayed with a red down arrow and a green up arrow indicating their respective down and up status.

This data is entirely real-time, providing continuous updates without the need to refresh the page.

VIEW ALL Selecting this option will navigate to the Gateways page, providing access to view and manage all available gateways.

6. ASR

ASR stands for "Answer Seizure Ratio," representing the ratio of successfully connected calls to the total attempted calls. The administrator can view the ASR percentage of all their available trunk providers to monitor successful calls ratio of each trunk .

This data is entirely real-time, providing continuous updates without the need to refresh the page, reflecting changes in counts instantly as they increase.

VIEW ALL Selecting this option will navigate to the Provider Summary Report.

7. LOGIN ACTIVITY

Login Activity refers to the record of user login actions and access to a system or application. The administrator can monitor these access activities for the security reasons.

VIEW ALL Selecting this option will navigate to the Login Activity Report.

8. LOW BALANCE

Low balance refers to the situation where an account or user has insufficient funds or credit remaining to continue using a service or making transactions. The administrator can monitor their customer balance if anyone have low balance.

VIEW ALL Selecting this option will navigate to the Low Balance page.

9. SERVER HEALTH

Server health indicates the overall status and performance of a server, including its resources and functionalities. The administrator can monitor their server health.

VIEW ALL Selecting this option will navigate to the Server Dashboard.

10. RECENT REFILL REPORT

Recent refill report provides a summary of the most recent account top-up transactions. The admin can track the recent refills performed by their users for their accounts.

VIEW ALL By choosing this option, you will be directed to the Refill Report.

11. RECENT ORDERS

The admin has the capability to monitor recently ordered packages, subscriptions, DIDs, and refills made by their users for their accounts.

VIEW ALL By selecting this option, you will be redirected to the Orders list page.

Help Center

Introducing the "Help Center" button with ? sign on the dashboard is a proactive step towards enhancing user experience and providing comprehensive support within the ASTPP portal. This addition serves as a centralized hub for resolving queries, accessing documentation, and streamlining assistance processes.

Create Support Tickets: Users can now effortlessly generate support tickets directly from the ASTPP portal. This feature expedites issue resolution by ensuring all concerns are documented promptly, facilitating smoother communication between users and support teams.
Access to ASTPP Documentation: The Help Center widget grants quick access to ASTPP documentation, empowering users with comprehensive resources to troubleshoot common issues, explore functionalities, and maximise the platform's potential.
Accessible to : Only users with Admin or Sub-Admin login credentials can access the Help Center feature.

Access the video now to explore ASTPP Help Center feature.

ASTPP Documentation

Primary Dashboard

Help Center

Related pages