Call Detail Reports
Overview
Call Detail Reports in ASTPP offer users a comprehensive and detailed breakdown of each call, providing thorough insights into various aspects of call activity.
Purpose
The primary purpose of Call Detail Reports is to empower users at different levels with in-depth information about calls. These reports play a crucial role in informed decision-making and serve as a reliable source for double-checking details for various purposes.
How will it work?
Customer CDRs Report
Menu Location: Reports → Call Detail Reports → Customer
The calls report offers extensive filtering options with numerous parameters and combinations. Users can customize their filters to obtain detailed insights into their own or their down hierarchy's usage. By leveraging these flexible filtering capabilities, users can access precise and comprehensive data, empowering them to make well-informed decisions based on the loaded entries in the report.
CDRs FIELD | |
|---|---|
Date | Date indicate exact date and time when the call was originated |
Caller ID | Caller ID |
Called Number | Destination number where call has been terminated |
SIP User | If call has been originated by the registered user then it will store as registered SIP user number |
Code | Destination prefix |
Destination | Destination name |
Duration (Actual Call Duration) | This represents the real-time duration for which the customer was connected to the destination. It is the exact time spent talking, without any billing-related adjustments.
|
Billed Duration (Billable Call Duration) | This indicates the final call duration used for billing purposes. It is calculated based on the defined initial increment, increment, and any applicable grace duration in the rate group or origination rate settings.
|
Debit | Total cost for customer for the specific call |
Cost | Total termination cost for the call |
Disposition | Call status or actual hangup cause |
Account | Account number in which the call has been logged |
Trunk | Trunk name where the call has been terminated |
Rate Group | Rate group name which used to do billing for the customer for this specific call |
Call Type | The following are specific types of calls, with self-explanatory names providing insights into each particular call entry type. STANDARD(Outgoing Calls) FREE DID(Incoming Calls) LOCAL(Extension to Extension Calls) FAX CALLINGCARD |
Direction | Direction of the call flow Inbound Outbound |
Recording | If recording available, then user can download it from here and can also play it |
Hang-up By | Ending a phone call, either by the caller or the receiver or the system. |
Reseller CDRs Report
Menu Location: Reports → Call Detail Reports → Reseller
Provider CDRs Report
Menu Location: Reports → Call Detail Reports → Provider Outbound
