Packages
Overview
A package in ASTPP is essentially a collection of minutes allocated for calls to specific destinations or a set of prefixes. It serves as an effective tool for administrators to enhance customer satisfaction. By tailoring packages to cater to particular destinations or prefixes, administrators can strategically attract new customers through targeted marketing campaigns. This flexibility in package design also enables administrators to retain existing customers by aligning service offerings with their usage patterns.
Purpose
The primary purpose of packages in ASTPP is to provide administrators with a versatile means of meeting customer needs. By creating packages tailored to specific destinations or prefixes, administrators can offer targeted and attractive services. This not only aids in customer acquisition but also ensures customer retention by delivering services aligned with individual usage preferences. Packages serve as a dynamic tool for administrators to optimize marketing strategies and enhance overall customer satisfaction.
How will it work?
Services --> Products
Add Package Product
How to create new packages within the system and a detailed explanation of the required configurations and their specific purposes are provided here.
The fields are presented in the form has been described in below table with the usage, key information and notes.
Product Category | To defined product type please select the appropriate product category. Packages is a default category for all. | |
Name | Name of package want to create. | |
Country | Select the country so it will help to users for product identification when they are looking for specific product for specific country. | |
Description | Description for the package. | |
Buy Cost | Define the buy cost for the reseller or other entity. Buy Cost is product purchase price with out TAX. so when customer or reseller will order this product at that time the TAX amount will be applicable additionally. | |
Can be purchased | Select if customer can purchase this product or not. If yes than each customer can purchase it. If no than no customer see this package. Than this package is for particular customer that admin can only assign to that particular customer. | |
Status | Select the status for the package active or inactive. | |
Reseller can resell | Define yes if reseller can resell it or no if admin create the package for his own purpose than reseller is unable to purchase the created package. If Admin wants to create personalised package then needs to set reseller cal resell product “NO” so those product will not listed to reseller portal for the reselling purpose. This personalized product will be listed under the admin account so they can assign it to their customer manually. | |
Commission(%) | Commission is defined by admin, if reseller resell the admin package then what amount of commission needs to offer them it will be define here. | |
Setup Fee | Setup fee for the package. Setup Fee is one time cost will be applicable to users at the first time when they will place order. | |
Price | Price for the package excluded TAX. Please make sure it can be recurring based on the Billing Type you have selected. | |
Billing Type | Select the billing type, if one time than the package will be assigned one time than terminate and if recurring is select than the package will renew as the billing days is defined. | |
One Time | “One Time” package will not be renew automatically. it will be released after the defined days. | |
Recurring | Package will be renewed automatically based on the defined days with respect to order date. | |
Monthly | Monthly package will be renewed automatically by monthly with respect to order date. | |
Billing Days | Total availability time for that package. customer can use this service for the defined days then it will be either renewed or it will be terminated. | |
Rate Group | Select the rate group of customer. | |
Apply to Existing Customer | If the Rate Group is selected and apply on existing customer is ‘Yes’ than the package is assigned to all the existing customers already assigned with the selected Rate Group. | |
Free Minutes | Free minutes for the package. | |
Applicable For | Package applicable for Inbound, Outbound or both. | |
Inbound | Free plan considered only for Inbound Calls for the configured prefixes | |
Outbound | Free plan considered only for Outbound Calls for the configured prefixes | |
Both | Free plan considered for Outbound and Inbound Calls for the configured prefixes | |
Charge Type | In the case of a customer requesting premature termination of a package, how should the applicable charges and refund be handled? | |
| Charge Full Amount | No refund at any stage, the full package charges be applicable |
| Based On Utilized Days | System will consider the usage of customer by days, meaning if the package is of 28 days is terminated after 7 days, 3/4 of amount will be refunded as available balance to customer account |
| Based On Utilized Free Minutes | System will consider the usage of customer by free minutes, meaning if the package is of 100 minutes and terminated after usage of 50 minutes, half of the package amount will be refunded as available balance to customer account |
| Based on Utilized Highest Days/Free Minutes | Based whichever is highest from above two options will be applicable as chage of package and remaining will be refunded as available balance to customer account |
Release if no balance | What action should system take if at the time of package renewal customer account does not have enough fund. | |
| Yes | It will release the package from customer account if they does not have enough balance to renew this product |
| No | It will apply the changes to customer account without taking care of balance and renew the product. |
Email Notification | Check if the allow notification to the customer if rate group is selected. | |
Create Destination in Edit Package
To add prefixes under the specific packages is very hard job. to make it more easy we have added few type of filter option which make your task easy.
Rate Group | You can filter available prefixes by selecting Rate Group. it will help to find prefixes easily. |
Country | Select the country to filter the rates according to the selected country. |
Call Type | Select the call type to filter the rates according to selected code. |
Code | Filter the rates using code (Prefix). |
Destination | Filter the rates using destination. |