Time condition
- Time conditions are used to manage call flow based on time and date.
- Time Condition make a time group. You can set Time Conditions for DID(inbound call). When a call comes on DID and routes in the Time Condition destination, the PBX will check the current system time and date in time groups in the Time Condition.
For example:-
- Create a Time Condition called "Lunch Break" that starts at 12:00 p.m. and ends at 1:00 p.m. In your inbound route, set the Time Condition destination to any other call route that will be available at that time as per your preference.
- Create a Time Condition called "Working Hours" that defines your normal office hours. Apply the Time Condition to your inbound route.
- You can also apply the Time Condition in your outbound route to prevent employees from making outbound calls outside office hours.
Menu Location: Inbound -> Time Conditions
Fields
Value | Description |
Name | Identify the Time Condition using the name |
Account | Create a Time Condition under the selected account. |
Status | Set Time Condition status Active/Inactive |
Created Date | Display create date of Time Condition |
Modified Date | Display the last modified conference date. |
Extensions call Type | Set extension call type based on main condition or fail-over condition. |
Extensions Destinations | Set extension destination basis on extension call type main condition or fail-over condition. |
Start Hour | For condition need to configure hour date month year basis on this call will route in time condition. |
End Hour | |
Week Day | |
Month Day | |
Month | |
Year | |
Priority | Call route on a condition basis on priority. |
- Admin can route the calls from the above lists given in the screenshot, now also route the calls specifically in voicemail too.
Note: After calling routes on the PSTN number we can't able to set/use failover on the PSTN destination number.