Multiple ways to configure DID routing
- Samir Doshi
- Tushar Devani (Unlicensed)
ASTPP system has multiple ways to route the DID calls to the Destination.
DID Destination options without addons
DID Destination options with addons (PBX, FoIP)
Default Call Type
DID-Local | If Customer wants to receive DID call on their registered SIP extension then needs to set call type DID-Local. This type will route call to Local SIP extension. |
DID@IP/URL | If you want to route call on other PBX Example: DIDnumber@xx.xxx.xx.xx |
Direct-IP | If you want to route call on same DID/Extension number which registered on other PBX server. |
Other | If you wish to route call to custom destination Example: sofia/default/1234567890@192.168.1.3 OR sofia/gateway/gwname/1234567890 |
PSTN | Wish to route call to PSTN Number |
SIP-DID | If you wish to route call to asterisk/other PBX server and if you need to use caller id in header content then use this call type by setting one of the sip device of ASTPP which is registered as trunk on asterisk/other PBX server. |
Ring group | A ring group is a way to simultaneously/sequencial ring multiple extensions or devices when a call comes in. It's often used to distribute incoming calls among a group of users. |
Conference | Conferencing allows multiple participants to join a virtual meeting or discussion. In a PBX, conferences can be set up for users to join and collaborate. |
Queue | Queues are used to hold calls in line until an agent becomes available to handle the call. Calls are typically distributed in a first-in, first-out (FIFO) manner. |
IVR | IVR systems use recorded voice prompts and menu options to interact with callers. Callers can navigate through the options using their phone's keypad to reach the desired department or information. |
Time Condition | Time conditions allow you to route calls differently based on the time of day. For example, calls during business hours might go to a receptionist, while after-hours calls might go to a voicemail box. |
Call flow | Call flow refers to the overall path a call takes from its initiation to its resolution. This encompasses all the routing decisions and actions taken by the PBX to handle the call appropriately. |
DID-Local and SIP-DID call-type can send calls to multiple destination simultaneously as well as one after another.
Example,
If Destination string is ‘12345,78904’ than system will try to send call to both destination simultaneously, whichever receives first call will be established with it.
If Destination string is ‘12345|78904’ (with pipe sign) than system will try to send the call first to 12345 and if not received there than send the call to 78904.
You may also use comma and pipe sign together in string as per your usage.
Addons Call Type
Ring Group | If you wish to route the call to Ring group then select the Ring group option and system will list all Ring Groups belongs to DID customer and you can select one of them. |
Conference | If you wish to route the call to Conference then select the Conference option and system will list all Conferences belongs to DID customer and you can select one of them. |
Queue | If you wish to route the call to Queue then select the Queue option and system will list all Queues belongs to DID customer and you can select one of them. |
IVR | If you wish to route the call to IVR then select the IVR option and system will list all IVRs belongs to DID customer and you can select one of them. |
Time-Condition | If you wish to route the call to Time-Condition then select the Time-Condition option and system will list all Time-Conditions belongs to DID customer and you can select one of them. |
FOIP | Set email address on which you would like to receive fax as email Example: abc@test.com |