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Pickup Group

Owned by Devang Nathwani (Unlicensed)
Last updated: Dec 06, 2023
2 min read

Pickup group allows answering other pickup group members calls from sip device.

You can also answer calls to other pickup groups, provided those groups are associated with your own.

If you are a member of a pickup group, then you can pick up calls.

Customer pickup call using feature code.




Inbound -> Pickup Group



Field

Description

Name

Identify Pickup group using name

Reseller

Display the account number if it is from reseller

AccountCreate Pickup group under selected account.

Description

Add some description for particular Pickup group.

Created Date

Display create date of Pickup group.

Modified Date

Display last modified Pickup group date.

Status

Set Pickup group status Active/Inactive


Component

CREATE

Top right you can create a Queue

DELETE

To delete an entry for any Queue


Now click on "Create" you will find below 




Field

Description
Reseller Display the account number if it is from reseller
AccountCreate Pickup group under selected account.
NameIdentify Pickup group using name
DescriptionAdd some description for particular Pickup group.
StatusSet Pickup group status Active/Inactive

 
After click on save button you will below, i have created one group name is "Test"



To apply this group, you need to follow:

Account -> customers -> IP settings




Now click on "i" as shown on above snap 



 Allow Pickup Group

  • Allow pickup group to allow a sip device to pick up a call to a selected pickup group.
  • Here, we can select multiple pickup Group


Pickup Group List

  • Select pickup group to allow someone to pickup call on selected group
  • Here, we can select multiple pickup Group

Ex. Let's say there is a two customer Bob and John, and we create three pickup groups one, two, and three and select one in Bob pickup Group and one in John Allow pickup group.

Now someone call on John extension and John not on his place, so Bob can dial pickup group feature code and then dial John extension, so Bob can pick up John's call on his extension because John allow one pickup group to pickup call and Bob set pickup group one.