Fields

Description

Name

Identify IVR using name

Account

Create IVR under selected account.

Description

Add some description for particular IVR.

Created Date

Display create date of IVR.

Last Modified Date

Display last modified IVR date.

Duration

Show how many time call on particular IVR.

Status

Set IVR status Active/Inactive

Direct Dial

If someone know extension and DIrect Dial yes then client can able to dial direct number instead of digit.

Welcome Greeting

Play file for IVR like press 1 for select xyz ring group press 2 for 101 extension etc.. Here set Recording file dropdown to select Greeting file.

Invalid Message

If someone press wrong IVR that time announce this file.Here set Recording file dropdown to select Invalid Message file.

Caller ID Number Prefix

Append prefix before original caller id like original caller id name is 147147 and set 000 in Caller ID Number Prefix then it display like 000147147

Caller ID Name Prefix

Append prefix before original caller id like original caller id name is John and set ABC in Caller ID Name Prefix then it display like ABCJohn

Timeout

Set timeout between play Welcome Greeting file.

Invalid Retries

Set fail retries count here.

Ring Back

It’s caller tune tone,here we set some default tone and Recording file.

Digits

Set press IVR digit here 0 to 9

Destination

Set destination against digits, like 0 for Ring-group,1 for voicemail